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Problem solving process

The general flow of the proposed solution to the problem of Inquiry

1.Investigation and examination

Investigation and examination

2. Purchase Flow

Purchase Flow

3.Transportation Flow

Transportation Flow

contact us

1. Contact Us

“How can this be? Want to do this! Be in trouble with this.”

Please contact message in the form below.

2. Request review and testing of condition

We are allowed to check an on-site situation and an operating condition by e-mail or telephone.

Necessary minimum may be sufficient when a detailed situation cannot be indicated outside with a newly developed matter.

Priority is given to a customer’s feeling and it thinks to gether.

Moreover, it is also possible to provide a test piece and to test by the apparatus of our company.

3. Proposal

Based on requests and test results, we propose a solution to model selection and challenges.

4. Review and confirmation

4-1. Movie Library

Customer can check the heating situation in the movie.

Please check Air Blow Heater Movie Library
Please check Halogen Point Heater Movie Library
Please check Halogen Line Heater Movie Library
Please check Halogen Ring Heater Movie Library
Please check Ir Panel Heater Movie Library

4-2. Test Labolatory

If customer required, customer can test the actual heater in Kobe of Japan.

Please check Test Labolatory KOBE

4-3. Test piece heating

A test piece that was entrusted to us by our customers, and the heating in our company, we will verify that reaches a predetermined temperature.

Test piece heating register

5. Submit Quote Specifications

If customer required, we will submit quote and specifications.

Inquiry&Contact Us or Request for quotation

6. Order

We receive an order sheet after confirming product specification, a price, time for delivery, and payment conditions.

7. Production

After confirmation of payment, based on an order sheet, we start manufacture.

8. Delivery

By the method of Incoterms 2010, we deliver to the customers appointed place.

International customers, we will deliver to customers designated customs broker, freight forwarder.

In the request of direct delivery to overseas, we arrange Worldwide Delivery Service, such as Yamato Transport ,UPS, DHL and  FedEx.

9. Question of use

It may not understand, unless it uses.

Inquiries in regard to customers, we will respond as soon as possible.

10. Introductory Education

On the customers who are examining introduction as an in-company standard, we will carry out introductory education using actual equipment.

* Charged the actual cost of travel expenses.

11.Product Information

For customers such as adding or discontinued of products and peripherals, delivered the news letter.

Please check Nesw Letter

Terms & Conditions

1. Payment method

Paypal payments at the time of order.  ( U.S. dollar )

2. Business terms

Our trade conditions are FCA defined and interpreted by the Incoterms 2010.

3. Transportation method

Yamato Transport, UPS, DHL and FedEx

4. Packing

Cardboard boxes (maximum 30kg per box)

5. Transportation charge.

Yamato Transport, UPS, DHL and  FedEx estimates the transportation charge, and arrangements are executed vicariously.

Please contact us by email, enter your post in the box below, click Send button. Later, we will contact you as soon as possible.

Personal Name (Required)

Division Name (Required)

Company name (Required)

Mail Address (Required)

Product type

Inquiry Subject 

Message 


 

Request for quotation

Please request us by email, enter your post in the box below, click Send button. Later, we will contact you as soon as possible.

Personal Name (Required)

Division Name (Required)

Company name (Required)

Mail Address (Required)

TEL(Required)

FAX(Required)

Billing(Required)

Delivery Address(Required)

Delivery time

Terms of Payment in advance

What a quote

01 Model name Quantity Price Delivery time
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Remarks